Privacy Policy


Last updated: 19 Nov 2025

Overview:

This Privacy Policy (“Policy”) outlines how we collect, use, store, and disclose your personal information. K9 Pooper Troopers® (“we”, “our”, or “us”) respects your right to privacy and is committed to protecting the personal information you (referred to in this Policy as “you”, “your”, and the “customer”) provide. By using our services, you consent to our Privacy Policy.

Legal Exemption:

We are a small business operating in Australia with an annual turnover under $3 million. As such, we are currently exempt from the requirements of the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). Nonetheless, we endeavour to handle your personal information responsibly and in good faith.

How We Use Your Information:

We collect and use personal information only as reasonably necessary to provide our services, communicate with customers, and conduct business operations. This may include using customer personal information to improve service delivery, understand engagement patterns, offer relevant updates or promotions (with your consent where required), and enhance customer experience. The personal information we collect may include, but is not limited to, your name, email address, phone number, property address, payment details, and any other information reasonably necessary to provide our services.

Data Security:

We take reasonable steps to protect your personal information, including using secure systems. However, no system is completely secure, and we cannot guarantee the absolute security of your personal information.

Your Rights:

You may contact us at any time to request access, correction, or deletion of your personal information, where reasonable and lawful. We will endeavour to respond promptly and in good faith.

Third-Party Services:

We may disclose your personal information to trusted third-party services that help us deliver our services, such as our payment processor (Square), customer relationship management (CRM) software (GorillaDesk), website provider (Squarespace), website widget provider (Elfsight), workflow automation and integration service (Zapier), cloud storage service (Microsoft OneDrive), and email service provider (Zoho Mail). Any personal information shared with these services is handled in accordance with their respective privacy policies and may be processed and stored outside of Australia. By using our services, you consent to this sharing and international processing of your personal information. We do not sell your personal information to third parties.

If you would like to know more about the third-party services we use, you are welcome to contact us.

Cookies and Analytics:

You can control or disable cookies through your browser settings. However, doing so may affect the functionality and performance of our website or customer portal.

Squarespace Analytics:
Our website uses Squarespace Analytics to understand how visitors interact with our site. This service collects information through cookies and similar technologies, including IP addresses, browser type, device details, and browsing activity (for example, pages viewed, time spent on pages, and referral sources). This information is aggregated and not used to personally identify you. This data can be useful for us to monitor performance, improve services, and enhance user experience.

Google Analytics:
We also use Google Analytics to help us understand how visitors use our website, improve our services, and enhance user experience. Google Analytics collects information through cookies and similar technologies, which may include your IP address, browser type, device details, referring pages, and pages visited on our site. This information is aggregated and does not personally identify you.

For more information on how Google collects and processes this data, please see: How Google uses information from sites or apps that use our services.

CRM Software (GorillaDesk):
Our GorillaDesk Customer Relationship Management (CRM) software may also use cookies within the customer portal. These are typically necessary for login, session management, and functionality, and may also support analytics, advertising, or integrations depending on the service configuration.

Additional Third-Party Services:
Additionally, our website may include embedded content and widgets from third-party services (for example, Elfsight, Google Maps, YouTube, Facebook, or Instagram), which may also use cookies or tracking technologies. These tools may collect information such as IP addresses or user interaction data, governed by the respective third party’s privacy policy.

Retention of Personal Information:

We may retain your personal information for as long as reasonably necessary to meet legal, tax, or operational recordkeeping requirements, even after our business ceases active operations.

Policy Updates:

We may update this Policy from time to time. The most up-to-date version is available upon request or via our website. If our business circumstances change—such as exceeding the $3 million threshold or qualifying for an exception to the exemption—we will update this Policy to reflect our legal obligations under the Privacy Act.

Contact Us:

If you have any questions about this Policy or how we handle personal information, please contact us.

Cartoon illustration of a happy golden retriever puppy wearing a predominantly green camouflage bandana which has a red reticle overlayed on a dog poo symbol.